Frequently Asked Questions
What is the material and sizing of your products?
Crewnecks: Our Crewnecks are made of 50% cotton and 50% polyester. They are unisex sizing, and they fit true to size. Please see the size chart here to ensure the desired fit.
What are the processing and shipping times?
Each embroidered item is made to order, so please allow 2-6 business days for us to complete this. Items are shipped via USPS and typically take 3-5 business days to arrive. If you need an item sooner than 11 business days from the order date, please select express shipping at checkout and contact me via the contact form or at firstname.lastname@example.org so that I can get your order made quickly for you.
Do you accept returns and exchanges?
We have a 30 day return and exchange policy. Read about it here.
What if I need to change my order after it is placed?
If you need to change a detail about your order, please contact me within 24 hours of your purchase. After 24 hours there is no guarantee that changes will be able to be made, as it may have already been shipped.